A campaign was stopped because its link is listed as unsafe

Every link in a campaign banner is checked against Google Web Risk, Google's list of sites known for phishing, malware and unwanted software. The check happens when the campaign is saved and again every day while it can run. If a link is found on the list, Footer365 stops the campaign straight away, so your signatures do not send people to a harmful site under your name.

Your email and your signatures are not affected. Only the campaign banner stops.

What you see

A red banner appears across the top of the portal:

• For one campaign, it names the campaign and what its link is listed as, for example phishing or malware, and says: Replace the link and save the campaign before turning it back on. Your email and signatures are unaffected. Select Review campaign to open it.
• For several, it gives the number of campaigns stopped. Select Review campaigns to see them all.

The banner stays until the link has been replaced. Your organisation's contacts are also told by email, from Footer365 even if your reseller shows its own brand, and so are your reseller and its distributor if you work with one. None of these emails includes the address.

What recipients see

Clicks on the listed link, including in messages sent before it was found, no longer take anyone to the site. Instead, a recipient sees a page saying the link is not available. This protects the people you email even when the link was sent days ago.

How to fix it

1. Select Review campaign on the banner, or go to Signatures, then Campaigns.
2. At the top of the campaign, Footer365 shows when the problem was found, the address and who added the link. It says: Replace or remove the link in the banner and save. The new link is checked with Google before the campaign can run again.
3. Change the link to a different, safe address, or remove it, and save.
4. Turn the campaign back on.

If the new link is also on Google's list, the campaign is not saved and Footer365 tells you which address was the problem. Choose a different destination.

If the site is yours and you believe it is safe

A legitimate website can end up on Google's list, usually because it has been compromised without its owner knowing, for example through an out-of-date plugin that someone used to add harmful pages.

• Do not simply point the campaign back at the same site. Footer365 checks it again and stops it again while it is still listed.
• Tell whoever runs the website. They need to find and remove the cause, then ask Google to review the site. Google's review process is part of its tools for website owners.
• Use a different address in the meantime, such as another page or site you know is clean, if the campaign needs to keep running.

Campaigns are suspended on this account

If several different campaign links from your account are found on the list within a short period, Footer365 treats the account as possibly compromised or misused and suspends all campaigns. The banner then reads Campaigns are suspended on this account after repeated unsafe links. and Your email and signatures are unaffected. Contact your reseller or Footer365 support to have this reviewed.

While the suspension is in place, no campaign can run, including new ones. You cannot lift it yourself. The people who manage campaigns and portal access, and your technical contact, are emailed about it, and so are Footer365's administrators and your reseller and its distributor if you work with one.

What to do:

1. Contact your reseller, or Footer365 support if you deal with us directly.
2. Before you do, check who added the listed links. Footer365 records who added each one, and it is shown on each stopped campaign. If they were not added by someone you expected, treat it as a possible security problem: check that account in Microsoft 365, and review who has access to the portal. Give colleagues access

Once the suspension is reviewed and lifted, you can replace the links and turn campaigns back on as above.

Related

• Tracked links and safety checks
• Create a campaign